Trust · Safety
How We Check Every Home Tutor
Before any introduction, every tutor goes through the same steps: CNIC number and date of birth (18 or older), latest degree or result, 2 references who message us themselves, and an interview by WhatsApp message and voice note. Here they are, exactly, including what we do not check.
How does Qutbnuma check tutors?
The tutor writes their CNIC number and date of birth in their own WhatsApp message to us (tutors must be 18 or older) and sends a photo of the latest degree, result or sanad. Two references who are not relatives each message us from their own WhatsApp (we do not call references), and we score an interview out of 25, held by WhatsApp message and voice note, that includes safety questions. Home tutors also apply for a Sindh Police character certificate before the first home class and show it within 30 days. Any red flag means not approved. The steps, in order:
1. Application
The tutor fills our tutor application or writes to us on WhatsApp: full name, phone, date of birth and CNIC number, gender, where the tutor lives, subjects and classes, areas, availability and expected fee. Tutors must be 18 or older, with a valid CNIC (no B-form or Juvenile card). The CNIC number and date of birth go only in the tutor’s own WhatsApp message to our official number and stay in that message as part of our record. We explain the terms: Rs 0 registration, no deposit, and that tutors are independent, not our employees.
2. Documents
From the application we check that the CNIC number has 13 digits and that the date of birth shows the tutor is 18 or older; we do not take CNIC photos or copies. We also ask for a photo of the latest degree or result on WhatsApp (plus a current student card if still studying) and two references who are not relatives. Quran teachers: a sanad or ijazah if they have one (not required), and where they studied. Tutors who teach in homes apply for a Sindh Police character certificate before their first home class and must show it within 30 days; for online-only tutors it is optional.
3. Interview
Questions, a short subject check at the level the tutor wants to teach, and safety questions (for example: “You arrive and only the child is home. What do you do?”), all by WhatsApp message and voice note. Quran teachers recite in a voice note and explain in a voice note how they would teach a beginner child. Never at a family’s home. Answers are scored out of 25.
4. Reference checks
Each of the two references (not relatives, and known to the tutor for 2 years or more) sends us “REF” and the tutor’s ID from their own WhatsApp. We then ask them, in writing or by voice note, how they know the tutor, whom and what the tutor taught, and about punctuality and behaviour with children. We do not call references, and we do not contact them first. We never share the tutor’s CNIC or personal details with them.
5. Decision
Approved, approved with limits (for example online only, or lower classes only), or not approved. Any red flag means not approved, whatever the score: documents that do not match, relatives given as references, accepting physical punishment, objecting to a guardian being present, or suggesting deals outside Qutbnuma.
6. Agreement
The tutor accepts our tutor agreement and code of conduct in writing (“I AGREE” from their registered WhatsApp number).
7. After each placement
We check in with the parent and the tutor around day 3 (while the 7-day replacement window is open) and again before the first month ends.
8. Ongoing
A yearly re-check (new results, any complaints). Any harassment or safety complaint means immediate suspension while we look into it.
What we do not check
- We are not the police and have no access to criminal-record databases. A police character certificate shows only what the police have on record. For home tutors we tell you whether it has been applied for or received, and a tutor who has not shown it within 30 days of the first home class gets no new home introductions until they do.
- We do not see the original CNIC and we do not check the number with NADRA: the tutor writes the CNIC number and date of birth in the application. For home tutors, the police character certificate application is made by the tutor with their own CNIC.
- We see a photo of the degree or result, but we do not confirm it with the university or board that issued it.
- We cannot guarantee exam results or marks. Our guarantee is the free demo and the 7-day replacement.
- We never use “police verified”, “government verified” or “100% verified” badges, because those checks are not what we do.
A checklist for parents
- Ask us what was checked for your tutor. We will tell you.
- Keep a guardian at home for every class, especially the first ones.
- Keep contact between the tutor and your child through you: no private social-media contact.
- Pay the tutor directly. Qutbnuma never asks parents for money. If anyone asks you to pay Qutbnuma, do not pay, and check with our official WhatsApp (0313-2988345) first.
- Use the free demo class to judge the tutor’s explanations and manners.
- Tell us about any concern at once. In an emergency, call 15 first.
Extra checks for online Quran teachers (families abroad)
Teachers who teach children abroad online pass every step above, and more: we record the exact level of their Quran or madrasa certificates, hear their recitation in a voice note during the interview, ask them to apply for a police character certificate themselves (in Karachi, the Sindh Police character certificate; parents are told whether it has been received), and they sign the online class rules: a parent at home, cameras on in a common room, no private contact with the child, and no recording or screenshots. Girls and women are taught only by female teachers. A UK DBS check cannot see records held in Pakistan, so we never call these teachers “DBS-checked”. See how we check teachers for online Quran classes.
If something goes wrong
Send a complaint to our official WhatsApp. You get a written reply within 15 days (in line with the Sindh Consumer Protection Act 2014), usually within 24 hours. A harassment or safety complaint means the tutor is suspended at once. In the first 7 days you can also ask for a replacement tutor, at no cost to you. Refund policy · Safety rules.
The right tutor. The right direction.
Questions about our checks?
Ask us on WhatsApp. We will tell you exactly what was checked for any tutor we suggest.
We will tell you honestly whether a checked tutor is free. WhatsApp 12 pm – 7 pm, Monday to Friday. Due to a high volume of messages and the time screening takes, our replies can take up to 24 hours; thank you for your patience.