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Refund Policy

Qutbnuma takes no fee and no payment from parents, so there is no Qutbnuma fee to refund. Here is how replacements and tutor fees work, in plain words.

Last updated: 4 November 2026

1. What this policy covers

Families pay the tutor’s monthly fee directly to the tutor. Qutbnuma takes no fee and no payment from parents. Our share (50% of the first month’s fee only) comes from the tutor, after the first month is complete. Parents and tutors pay no registration fee, so there is nothing to refund there either. The tutor’s fee goes to the tutor; Qutbnuma does not hold tutors’ money, so any refund of that fee is settled between the parent and the tutor (we help with the conversation).

2. Not happy in the first 7 days

  • If you are not satisfied with the tutor in the first 7 days, tell us on WhatsApp. Qutbnuma looks for a replacement tutor at no cost to you (while we are new, another checked tutor for your area and time may not be free). If none is available, you can stop, and you owe Qutbnuma nothing.

3. If tuition stops in the first month

Tell us on WhatsApp. You owe Qutbnuma nothing. The fee for the days taught is between you and the tutor, and we help with that conversation if needed.

4. How to tell us

  1. Send the reason and the tuition dates to our official WhatsApp.
  2. You get a written reply within 15 days (in line with the Sindh Consumer Protection Act 2014), usually within 24 hours.

5. Families outside Pakistan (online Quran classes)

  • You never pay Qutbnuma, from abroad or from Pakistan. Qutbnuma never receives foreign currency and takes no payment from you. You pay the teacher directly, as explained in Terms, section 9.
  • 14-day cancellation: you may cancel within 14 days of confirming and pay only for the classes already taken.
  • The teacher refunds the fee for classes not taken, within 7 days.
  • How refunds are paid: in Pakistani rupees, to an ordinary bank account in Pakistan that you name in writing (for example a relative’s), not to a Roshan Digital Account, and not back through Wise. A refund abroad in foreign currency is not normally possible; we handle any such case individually.
  • Details for parents: cancelling and refunds for online Quran classes.

6. Contact

  • WhatsApp (official): 0313-2988345
  • Hours: 12 pm – 7 pm, Monday to Friday
  • Business: Qutbnuma, a sole proprietorship of Muhammad Shaniyal, Karachi

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