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Terms of Service

Terms for parents and tutors, in plain language. By using Qutbnuma’s service you agree to these terms.

Last updated: 4 November 2026

1. Who we are: intermediary disclosure

Qutbnuma is a tutor placement (introduction) service run by Muhammad Shaniyal (sole proprietor, Karachi). We introduce parents and tutors to each other, check tutors, and follow up after tuition starts.

  • Tutors are independent, not Qutbnuma employees. How and what a tutor teaches is the tutor’s own responsibility.
  • Qutbnuma is not an open online marketplace: tutors do not list themselves. We make every match ourselves, by hand.
  • We do not guarantee any exam result or marks. Our only guarantees are the ones written in these terms and on the Fees & Guarantee page.

2. How the service works

  1. The parent sends a request by form or WhatsApp.
  2. We match a tutor we have checked. Before we introduce them, a parent in Pakistan accepts four short demo terms by replying “OK” on WhatsApp: the free demo, an adult at home, the 12-month rule (section 6), and that Qutbnuma’s share comes from the tutor’s fee, never on top (section 3). Then we introduce the parent and the tutor.
  3. There is one free demo class before the parent confirms.
  4. When the parent confirms, the parent and the tutor fix the days and time, and the parent pays the tutor directly. We give the tutor an Order ID (format QN-YYMMDD-NNN, for example QN-261001-001) for our share.
  5. Tuition starts; we follow up in the first weeks.

3. Fees and payments

  • Parents: registration fee Rs 0. Tutors: registration fee Rs 0 and no security deposit.
  • The parent and the tutor agree the tutor’s fee together.
  • Families pay the tutor’s monthly fee directly to the tutor. Qutbnuma takes no fee and no payment from parents. Our share (50% of the first month’s fee only) comes from the tutor, after the first month is complete.
  • Qutbnuma’s share (monthly tuition): 50% of the tutor’s first-month fee only, once, paid by the tutor. From month 2 the full fee belongs to the tutor.
  • Short tuition (crash course of 45 days or less): Qutbnuma’s share is 35% of the total agreed fee, paid by the tutor.
  • Brothers and sisters: if one tutor teaches siblings together for one combined fee, Qutbnuma’s share is 50% of the combined first-month fee, charged once (not per child). A sibling who starts later with the same tutor is a new booking: 50% of that child’s first-month fee, or of the fee increase if the child joins the existing tuition. Siblings with different tutors are separate bookings. Adding a sibling does not restart the 12 months in section 6.
  • Collection: when the first month is complete and the tutor has received the fee, the tutor sends Qutbnuma’s share within 3 days, with the Order ID.
  • Qutbnuma never holds a tutor’s money.
  • Qutbnuma never asks parents for money. If anyone asks you to pay Qutbnuma, do not pay, and check with our official WhatsApp (0313-2988345) first.

4. Parent terms

  • Give correct information in your request (class, subjects, area, timing) so that the match is right.
  • An adult (guardian) must be at home during every home tuition class.
  • Treat the tutor with respect and keep to the agreed timing.
  • Pay the tutor the agreed fee on time, directly to the tutor.
  • You are not given the tutor’s CNIC details; you are given the tutor’s qualification, experience and subjects.
  • The non-circumvention rule (section 6) also applies to parents, from the introduction, even if the parent does not confirm after the demo. Parents in Pakistan accept it before the demo by replying “OK” on WhatsApp. It costs nothing extra: Qutbnuma’s share is part of the tutor’s agreed fee.

5. Tutor terms

  • Tutors must be 18 or older and hold a valid CNIC.
  • Registration fee Rs 0 and no security deposit.
  • Qutbnuma’s share for each new placement: 50% of the first month’s fee (35% of the total agreed fee for short tuition). From month 2 the full fee is yours.
  • The family pays the full fee to you. When the first month is complete and you have received the fee, you must send Qutbnuma’s share within 3 days, with the Order ID.
  • Pro-rata: if tuition stops in the first month for a reason that is not your fault, Qutbnuma’s share is charged only for the days taught (minimum one week): share × days taught ÷ 30.
  • One demo class before confirmation is free; nobody is charged for it.
  • Documents: CNIC number and date of birth, latest degree or result, 2 references and an interview on WhatsApp (message and voice notes). Tutors who teach in homes apply for a Sindh Police character certificate before the first home class and show it within 30 days; online only, it is optional. Documents must be true and genuine; false information means the profile is closed at once.
  • Punctuality, professional behaviour and respect for children. Teach only while a guardian is present.
  • Use the parent’s details (phone number, address) only for that tuition, and never pass them on.
  • You are an independent tutor, not a Qutbnuma employee.

6. Non-circumvention (12 months)

For 12 months from the date of introduction, if a tutor introduced by Qutbnuma gives any tuition to the same family (siblings included), at home or online, through Qutbnuma or directly, it counts as a Qutbnuma placement and the fee rules in section 3 apply. “Introduction” means the moment we put the tutor and the family in contact, for example for the demo class. Parents in Pakistan accept this rule before the introduction by replying “OK” to our short demo terms on WhatsApp; families abroad accept it when they confirm (section 9); tutors accept it in the Tutor Agreement. It is a fee rule, not a restriction: it does not stop a family from hiring, or a tutor from teaching, anyone else.

7. Safety and conduct

  • Zero tolerance for harassment: verbal, physical or online.
  • On a complaint the tutor is suspended at once; a decision is made after we look into it.
  • A guardian must be at home during tuition.
  • Before a home demo we have a short call or voice note with the parent before sharing the address with the tutor, and on the day the tutor messages us on arriving and on leaving. For a demo with a female tutor, an adult woman of the household must be at home.
  • Girls are taught only by female tutors, at home and online. For boys, parents may ask for a female or a male tutor.
  • In any immediate danger, first call 15 (Police), then tell us.

8. Demo, replacement and refunds

  • One demo class before confirmation is free.
  • 7-day replacement: if the parent is not satisfied in the first 7 days, Qutbnuma looks for a replacement tutor at no cost to the parent (while we are new, another checked tutor for your area and time may not be free).
  • Refunds: Qutbnuma takes no payment from parents, so it has nothing to refund to parents. The tutor’s fee is settled between the parent and the tutor, and we help with that conversation if there is a problem. Families abroad: section 9.
  • Details: Refund Policy.

9. Families outside Pakistan: online Quran classes

These extra terms apply to one-to-one online Quran classes that we arrange for children of families living outside Pakistan (at present in the UAE, USA and Canada). Everything else on this page applies too, including Rs 0 registration, one free demo class, our share of 50% of the first month’s fee (paid by the teacher, never by you), the 7-day replacement and the 12-month non-circumvention rule. Details for parents: Online Quran classes.

  • Prices are published in your currency on the online Quran classes page and counted in classes. A “month” here is a block of 12 classes (3 days a week), 20 classes (5 days a week) or 8 classes (weekends), about 4 weeks. The next month is paid after the last class of the block, so no class is lost in a 5-week month. The teacher agrees to the published price before we match her with you. You pay the transfer fee, on top of the price.
  • No contract, no automatic payment, no registration fee. Only one month is paid in advance, to the teacher, and only after you confirm following the free demo class. You never pay Qutbnuma.
  • How the fee is paid. Qutbnuma never receives foreign currency, takes no payment from you and never holds a teacher’s money. You pay the full fee to the teacher: from your own personal Wise account to the teacher’s own bank account in Pakistan, in rupees; or someone in Pakistan pays the teacher for you in rupees, by ordinary bank transfer. When the first month is complete, the teacher sends Qutbnuma’s share in rupees within 3 days, with the Order ID and her bank receipt. You send us nothing.
  • Our share for families abroad is 50% of the rupees actually credited to the teacher for the first month, as shown on the teacher’s bank receipt; the teacher pays it to us after the first month is complete.
  • Purpose of payment: choose a truthful purpose, such as education or tuition, never “gift” or “family support”. Before you pay, check that the account name matches the one sent from our official WhatsApp; if it is different, do not pay and tell us.
  • Cancelling within 14 days. You may cancel within 14 days of confirming, and you then pay only for the classes already taken. Before the first paid class we ask you to write “please start now” on WhatsApp. The teacher refunds the fee for classes not taken within 7 days.
  • Replacement, honestly. The 7-day replacement in section 8 applies. While we are new, another checked teacher for your time slot may not be free.
  • Refunds by the teacher are paid in Pakistani rupees to an ordinary bank account in Pakistan that you name in writing (for example a relative’s), not to a Roshan Digital Account. A refund abroad in foreign currency is not normally possible; we handle any such case individually.
  • Class safety rules are part of these terms: an adult at home and within earshot for every class, cameras on in a common room, no private contact between the teacher and your child, and no recording or screenshots by the teacher or Qutbnuma. Girls and women are taught only by female teachers. The full list is in the safety rules.
  • Clock changes: most US and Canadian clocks go back on 1 November 2026 (not Arizona, Hawaii, Saskatchewan or Yukon) and forward again on 14 March 2027; Pakistan does not change its clocks. Your class keeps the same local time, and we confirm the new Pakistan time with you and the teacher a week before.
  • Your data: see Privacy Policy, section 8. We ask for your agreement on WhatsApp before sharing any details with a teacher.
  • Law: section 13 applies. Nothing in these terms removes rights that the consumer law of the country where you live gives you.

10. Our role and its limits

We check tutors (documents, references, interview) and follow up as carefully as we can. Tutors are independent, however, so Qutbnuma cannot answer for everything a tutor does. If a problem arises we act at once (suspension, replacement) and cooperate where needed. Nothing in these terms removes rights the law gives you, including under the Sindh Consumer Protection Act 2014.

11. Complaints

  • Send complaints only to our official WhatsApp number, with the details.
  • You get a written reply within 15 days (in line with the Sindh Consumer Protection Act 2014), usually within 24 hours.

12. Privacy

How we use your data is set out in the Privacy Policy. A tutor’s CNIC details are never shared with parents.

13. Changes and governing law

  • These terms may be updated over time; new terms are posted on this page with a new “Last updated” date. Tuition already confirmed stays under the terms in force when it was confirmed.
  • These terms are governed by the laws of Pakistan, including the Sindh Consumer Protection Act 2014 and the Prevention of Electronic Crimes Act (PECA) 2016. Courts in Karachi have jurisdiction over any dispute.
  • Parents in Pakistan accept the short demo terms by replying “OK” on WhatsApp before the demo, and the booking terms by replying “OK” or “Confirm” when they confirm. We keep these replies, with their date and time, as our record of acceptance.
  • For tutors, Qutbnuma’s Tutor Agreement (accepted by replying “I AGREE” on WhatsApp or by signature) also applies. Where this page and the Tutor Agreement differ, the Tutor Agreement (including its dispute process) applies to the tutor.

14. Contact

  • WhatsApp (official): 0313-2988345
  • Hours: 12 pm – 7 pm, Monday to Friday
  • Business: Qutbnuma, a sole proprietorship of Muhammad Shaniyal, Karachi
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