Privacy Policy

Last updated: 4 November 2026

1. Who is responsible

Qutbnuma, a sole proprietorship of Muhammad Shaniyal, Karachi. For any privacy question, contact our official WhatsApp (see Contact below).

2. How your data reaches us

The forms on this website do not save data on any server. When you press “Send on WhatsApp”, WhatsApp opens on your own phone or computer and you send the message yourself. Your data reaches us only when you send that message, or when you message or call us directly.

3. What data we collect

Parents

• Name, phone or WhatsApp number, area and block or landmark
• Who the tuition is for (a daughter, a son or an adult), the child’s class or level, board, subjects and the number of children
• Home or online, tutor preference (female, male or any), days and time, budget (optional), notes
• After confirmation: the home address (for home tuition)

Tutors

• Full name, phone, date of birth and CNIC number (in the tutor’s own WhatsApp message), gender, where the tutor lives (area and block, no house number), areas, subjects and levels, qualification (and, for Quran teachers, whether they have a sanad), experience, home or online, expected fee, availability, and a CV if the tutor chooses to send one (kept in our WhatsApp chat as part of the record in section 6)
• During checks: a photo of the latest degree or result, contact details of 2 references and what they tell us, interview notes, voice notes sent for a recitation or teaching check, police character certificate or its application and Case ID (required for home tutors, optional for online only). These are kept in our private record (section 6). We no longer take or keep CNIC photos or copies.
• Payment references (when a tutor sends Qutbnuma’s share)

Website

We use no tracking or advertising cookies. To count visits we use Cloudflare Web Analytics, which does not use cookies and does not identify you; it shows us totals such as page views and which pages are visited. Our hosting provider (Cloudflare) may also keep ordinary technical logs for security (for example IP address and browser type). Pages load the Figtree typeface from Google Fonts, so your browser also connects to Google’s font servers.

On the tutor application page, Quran teachers can record a short recitation with their microphone, or choose an audio file, and can choose photos of a degree, result or sanad. Your browser asks your permission before the microphone is used; it records only after you press “Start recording” and stops when you press “Stop recording” or after 3 minutes. The recording and photos stay on your phone or computer: they are not uploaded to this website or saved by us. When you press Send, your phone’s share menu opens and you send them to our WhatsApp yourself; section 6 then applies. You can turn off microphone access in your browser settings.

4. Why we use it

• To match the right tutor and make the introduction
• To check tutors and keep children safe
• To contact you on WhatsApp, arrange the demo and follow up
• To keep records of tutors’ payments of our share, by Order ID
• To answer complaints and meet legal requirements

5. Who can see it

• Qutbnuma (the founder and any authorised team member), only as the work requires.
• References: we keep the reference’s phone number and a short note of their reply as part of that tutor’s record (section 6), and never show them to parents.
• Parents are given the tutor’s name, gender, qualification, experience, subjects, areas and fee. Never the CNIC number.
• The tutor is given the parent’s name, area, the child’s class and subjects, and the timing. After the demo is arranged or tuition is confirmed: the phone number and, for home tuition, the address.
• References: we ask the references a tutor gives us about that tutor.
• Legal requirement: if the law or an authority formally requires it.
• We never sell your data or give it to anyone for marketing.

6. CNIC and documents

Tutors’ CNIC numbers and documents are used only for checking and safety, kept private, never uploaded to the website and never shared with parents.

Every tutor (home and online): we receive the CNIC number and date of birth in the tutor’s own WhatsApp message. We no longer take or keep CNIC photos or copies, and we do not see the original CNIC. We keep a private record of the tutor’s full name, date of birth and phone number, which checks were done, when and with what result (for references: who they are to the tutor, their phone number and a short note of what they told us), the police certificate’s status, date and reference number, and our decision. The CNIC number stays in the tutor’s own WhatsApp message and form email and is not copied into this record. The record is kept in a separate tab of our private Google Sheet, which only our two Google accounts can open (each protected by a password and 2-step verification), with working notes on the founder’s computer.

Documents and voice notes (home and online): from 22 October 2026, the photos of the degree, result or sanad, of the police certificate or its application, and the voice notes sent for our checks (by the tutor, references or a guardian) stay in our WhatsApp chats as part of this record. They are never uploaded to the website, never shared with parents, and are used only for checking, safety and disputes. Applicants can read this policy before they send anything, and tutors confirm it in our short terms, which they accept by writing “I AGREE”. Keeping this record is a condition of joining our panel; if a tutor withdraws consent, we stop introducing them and keep the record only for the period below. A CNIC photo sent to us by mistake is still deleted, because we do not keep CNIC photos or copies.

How long: while the tutor is on our panel, and then for at most 12 months after the later of the tutor’s last tuition through Qutbnuma and the day they leave or are removed from the panel, so that a serious safety complaint can be reported to the police, a dispute can be settled and our 12-month rule can be applied; then we delete the record, the chats and any copies, including backups. If a safety complaint or payment dispute is open, we keep what is needed until it is closed. If we do not approve an applicant, or an application is not taken further (no opening yet in that area or subject, or the applicant stops replying), we keep the chat and the record for 12 months after our last message, or longer, reviewed every year, if there was a safety concern, and then delete them.

7. Children’s information

We collect only the information about children that we need (class, subjects, needs). We do not need children’s photos or documents; please do not send them.

8. Families outside Pakistan (online Quran classes)

This section applies when a parent or guardian who lives outside Pakistan asks us about online Quran classes.

• Who is responsible: Qutbnuma, a sole proprietorship based in Karachi, Pakistan, decides how this information is used. We have no office outside Pakistan. Contact: hello@qutbnuma.com or our WhatsApp +92 313 2988345 (replies 12 pm – 7 pm Pakistan time).
• What we collect, only from a parent or guardian: your name and WhatsApp number, your country and time zone, whether the class is for your son or daughter, and your child’s first name, age band (for example 5–7) and reading level. We do not collect your child’s surname, school, address, photos, or your child’s own phone, email or social media. Please do not send them.
• Why: to find a teacher who fits your child’s level and your time zone, to arrange one free demo class, to follow up, and to keep the teacher’s record of the first month’s payment.
• Religion-related information: asking for Quran classes may show your family’s religion. We use it only to arrange Quran classes, and we never ask about sect, mosque or religious practice. Before we share your details with a teacher, we ask for your clear agreement on WhatsApp (you reply “YES”). You can withdraw that agreement at any time.
• Who we share it with: only the one teacher we match you with, who lives in Pakistan. The teacher gets your first name and WhatsApp number, your time zone, and your child’s first name, age band and level. We never sell your data or use it for advertising. Our messages travel through WhatsApp (Meta), whose own privacy policy applies.
• Where it is kept: on our business WhatsApp and phone, in a private Google Sheet (Google stores data outside Pakistan), and on the founder’s computer with a weekly backup to his Google Drive. The website and email run on Cloudflare. Pakistan does not yet have a general data protection law. We use locked devices, and two-step verification is switched on for our business WhatsApp and our email, social media and website accounts. Calls to our business number may be answered by our female coordinator, who follows the same privacy rules; WhatsApp messages and records are handled by the founder. An AI assistant helps us draft messages and keep our records; it is not given CNIC photos or children’s photos, and it never writes a CNIC number into our records. The one matched teacher receives only the details listed above.
• Children: the online Quran classes page and our WhatsApp are for parents and guardians. If you are under 18, please ask a parent to contact us. We do not collect information from children, and teachers never keep a child’s contact details.
• No recordings, no child photos: neither Qutbnuma nor the teacher records classes or takes screenshots. We never ask for or store pictures or recordings of children. If you record a class on your own device, the recording stays with you.
• How long we keep it: if classes do not start, we delete our WhatsApp chat with you and your details at our monthly check once six months have passed since our last message. If we had already introduced you to a teacher (put you in contact, for example for the free demo class), we wait until twelve months have passed since our last message instead, because our 12-month non-circumvention rule runs from the introduction. We also ask the teacher to delete your number if classes do not start. If you ask us to delete sooner, we do so within 15 days; after an introduction we then keep only your WhatsApp number, the teacher’s ID and the introduction date, until twelve months after the introduction, in case of a dispute under that rule. After deletion we keep only an anonymous line (month, country, level, how you found us and the reason classes did not start), with no name or number, so that we can count enquiries. For families who start classes, contact details and the record of the first month’s payment are kept for 12 months after the last class (because of our 12-month non-circumvention rule and any safety complaint), then deleted. Payment records are kept only as long as the law requires.
• Your rights: you can ask to see your data, correct it, delete it, or withdraw your agreement. Write “Delete my data” on WhatsApp or email hello@qutbnuma.com, and we reply within 15 days. If you are unhappy, you may also complain to the data protection authority where you live, for example the UAE Data Office or the Office of the Privacy Commissioner of Canada.

9. Third-party services

Where your data is kept: on our business WhatsApp and phone, in a private Google Sheet (Google stores data outside Pakistan), and on the founder’s computer with a weekly backup to his Google Drive. The website and email run on Cloudflare. We use locked devices, and two-step verification is switched on for our business WhatsApp and our email, social media and website accounts. Calls to our business number may be answered by our female coordinator, who follows the same privacy rules; WhatsApp messages and records are handled by the founder. These services are involved:

• WhatsApp (Meta): all our conversations happen on WhatsApp, and WhatsApp’s own privacy policy applies.
• Cloudflare: website hosting and our email address (hello@qutbnuma.com), which forwards to Gmail.
• Google (Gmail, Sheets and Drive): our email inbox and our private records sheet.
• An AI assistant: helps us draft messages, reads the chats we show it, transcribes and checks voice notes sent for our checks, and updates our records sheet, including tutors’ private record. It is not given CNIC photos or children’s photos, and it never writes a CNIC number into our records.
• Google Fonts: the website typeface.
• Your bank, Raast or mobile wallet: for your own payment transactions.

10. Keeping and deleting data

We keep data only as long as the service needs it. For requests that do not lead to tuition, the same rule applies to families in Karachi and abroad:

• Requests that do not lead to tuition: we delete our WhatsApp chat with you and your details at our monthly check once six months have passed since our last message. If we had already introduced a tutor to you (put you in contact, for example for the free demo class), we wait until twelve months have passed since our last message instead, because our 12-month non-circumvention rule runs from the introduction. We also ask the tutor to delete your number.
• What stays: only an anonymous line (month, area or country, class or level, home or online, how you found us and the reason tuition did not start), with no name or number, so that we can count requests.

You can ask at any time by writing “Delete my data” on WhatsApp; we will delete it and confirm within 15 days, except records we must keep for payments or legal reasons (for example the Order ID and payment details), a tutor’s or applicant’s check record in section 6 for the period stated there (it may be needed for a safety complaint, a dispute or a repeat application) and, after an introduction, your phone number, the tutor’s ID and the introduction date, which we keep until twelve months after the introduction in case of a dispute under that rule.

11. Your rights

• The right to see your data (access) and to have wrong data corrected
• The right to have your data deleted (see above)
• The right to withdraw permission to contact you: just tell us on WhatsApp

12. Law

We follow the laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016, which makes it an offence to use someone’s identity information without permission, and the Sindh Consumer Protection Act 2014. This policy may be updated; the new policy will appear on this page with a new “Last updated” date.

13. Contact

• WhatsApp (official): 0313-2988345
• Hours: 12 pm – 7 pm, Monday to Friday
• Business: Qutbnuma, a sole proprietorship of Muhammad Shaniyal, Karachi